At Just Perfect London, our jewellery is designed for everyday wear and is made to be waterproof, sweatproof, tarnish-resistant and hypoallergenic.
We offer a 6-month warranty from the date of purchase against manufacturing defects.
What our warranty covers
Our warranty covers:
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Manufacturing defects
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Faulty clasps, closures or components
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Breakage caused by a manufacturing defect
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Significant premature deterioration that is determined to be the result of a manufacturing defect
What our warranty does not cover
The warranty does not cover:
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Accidental damage, dents or scratches
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Loss or theft
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Damage caused by misuse or improper handling
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Damage caused by harsh chemicals or corrosive substances
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Damage caused by alterations or repairs carried out by someone other than Just Perfect London
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Normal signs of wear and tear
Although our jewellery is designed to be waterproof, sweatproof, resistant to tarnishing and hypoallergenic, no plated jewellery can be guaranteed to remain completely unchanged indefinitely. The lifespan of the finish can vary depending on frequency of wear, individual skin chemistry and exposure to products such as perfumes, lotions and cleaning chemicals.
For the best results, we recommend avoiding direct contact with perfumes, strong chemicals and household cleaning products and following our jewellery care instructions.
How to make a warranty claim
If you believe your jewellery has a manufacturing defect, please contact us at info@justperfectlondon.co.uk with:
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Your order number
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A description of the issue
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Clear photographs showing the problem
We will assess the item and, where the issue is covered by the warranty, provide an appropriate remedy such as a repair, replacement or other remedy where applicable.
Your UK consumer rights
This warranty is provided in addition to your statutory rights under UK consumer law. Nothing in this warranty limits or removes any legal rights you may have as a consumer.